Proposed move of Moorfields Eye Hospital’s City Road services
Consultation closing date – 16 September 2019

Moorfields and its partners, the UCL Institute of Ophthalmology and Moorfields Eye Charity, are proposing to build a new centre bringing together excellent eye care, with ground-breaking research and education. The preferred location is a site that has become available at St Pancras Hospital, just north of King’s Cross and St Pancras stations in central London.

The proposal, called Oriel, is the subject of a public consultation from 24 May to 16 September 2019. For more information, please visit oriel-london.org.uk.

Less than a week to go – let us know your views by 16 September 2019

You can send your feedback in a number of ways:

  • Complete the survey online
  • Download the survey and complete it by hand. You can return your completed survey via post to “Freepost ORIEL”; there is no need for a stamp or address.
  • You can write to us expressing your views either by emailing moorfields.oriel@nhs.net or by post to “Freepost ORIEL”, there is no need for a stamp or address.
  • Call us on 020 7521 4684 and give your views over the phone.

Join a discussion group

If you weren’t able to make any of the previous events during the consultation period, you may be able to join one of our last two open discussion sessions in the Lecture Room at Moorfields Annexe, 15 Ebenezer Street, N1 7NR, which is on the corner of Ebenezer Street and Provost Street.

Dates and times are as follows:

  • Thursday 12 September, 2pm to 3.30pm
  • Friday 13 September, 2pm to 3.30pm

Please visit our website at www.oriel-london.org.uk/get-involved/events/ for further information and to book places. Or contact the Oriel consultation team at moorfields.oriel@nhs.net or call 020 7521 4684.

This is not the last chance to influence plans

Patients, carers and community representatives have been involved in Oriel since its early development in 2013 and we are keen for this to continue.

Ways to stay involved

  • Stay up to date with developments and future events by joining the Oriel mailing list.
    This will bring you updates as the project progresses, starting with information on the outcome of consultation, which due for publication in October. Please send your request to be added to the mailing list, with your name and email address, to moorfields.oriel@nhs.net.
  • Get involved with design and planning.
    We are organising a series of workshops for patients, community representatives, voluntary organisations and service professionals to explore in more detail some of the main themes from the consultation. Your involvement will influence decisions and plans.

Upcoming co-production workshops:

  • Accessibility – getting around the proposed new centre.
    How would we ensure the best accessibility and design?2.30 – 4.45pm on Tuesday 17 September 2019.
    Venue: Rooms 8 and 9, National Council for Voluntary Organisations, Regents Wharf, 8 All Saints Street, London, N1 9RL.
  • Managing the transition.
    How would we help to make the move as smooth as possible?10.30am – 12.30pm on Thursday 19 September 2019.
    Venue: Lecture Room at Moorfields Annexe, 15 Ebenezer Street, N1 7NR.
  • Accessibility – getting to the proposed site.
    What would people need to support their journey to hospital?2.30 – 4.45pm on Thursday 3 October 2019
    Venue: Room 1, National Council for Voluntary Organisations, Regents Wharf, 8 All Saints Street, London, N1 9RL.

Please visit the events page on our website for further information, how to get there and to book places; or contact the Oriel consultation team at moorfields.oriel@nhs.net   Tel. 020 7521 4684.

Consultation feedback so far

Responses to date:

  • Around 5,100 people have visited the Oriel website.
  • Over 1,200 people have completed the feedback survey.
  • Over 900 people have participated in discussions at 41 patient and public meetings.
  • Around 750 people have given their views while visiting or working at Moorfields at City Road.
  • Over 1,700 people gave views on the proposal as part of planning the consultation.

What we have learned

From the survey responses we have received, 73% agree that a new centre is needed and 8% say they don’t think a new centre is needed. 73% of responses agree or strongly agree with St Pancras as the preferred location, having read the consultation background on site options.

In face-to-face discussions, the majority of people agree with the proposal to build a new centre for eye care, research and education. The main themes of feedback are as follows:

  • Clinical quality – the most important issue
    The issue most highlighted as “very important” by people is high quality clinical expertise. In discussions, people suggest that this is the most important above all aspects of the proposal. 
  • Accessibility – the top theme
    Accessibility in terms of getting to the proposed new centre and interior design is often the first point raised in discussions. People have a range of needs for information, effective communications and practical support.
  • Patient experience – what matters most?
    People place a high value on empathy and understanding from staff, better facilities and comfort while they wait, shorter waiting times and better information.
  • Improvements for staff
    Most people view a proposed new centre as an opportunity to improve conditions for staff and to attract and retain best talent.
  • Research opportunities
    Many people also take a keen interest in the research aspect of the proposal and express positive views about the potential for more patients to be involved in clinical trials.
  • Improvements in service models
    The development of local care is raised at every face to face session leading to discussions about using the opportunity of a proposed new centre to improve care pathways and relationships across the whole eye care network.

A detailed report on the outcome of consultation is due for publication in October. If you would like a copy of the report, please send a request to be added to the Oriel mailing list, with your name and email address, to moorfields.oriel@nhs.net or contact the consultation team on 020 7521 4684.

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